How can we help you?
Returns are free for orders shipped within Albania. We include a return label with every package, which you can use at no extra cost.
Follow these simple steps for a smooth return:- – Indicate the return reason using the return code on your order form.
- – Attach the provided return label to your package. It’s free.
- – Keep the tracking number to monitor the return shipment.
You’ll receive a confirmation email once your return is processed. Please allow 6–12 business days after we receive the package for your refund to be issued.
Shopping Information
Shipping costs depend on your location and selected delivery method. Within Albania, expect 2–5 business days. International times vary.
Yes! We offer international shipping for selected products. Fees and delivery times depend on the destination country.
First, check your tracking number. If there’s no update or something seems wrong, contact our support team.
Payment Information
We accept Visa, Mastercard, PayPal, and local Albanian bank transfers. All payments are securely encrypted.
Yes. All transactions use secure payment gateways with SSL encryption to protect your information.
It could be due to incorrect card details, insufficient funds, or restrictions from your bank. Try again or contact your provider.
Orders & Returns
You’ll receive a confirmation email with order details after purchase. If not, check your spam folder or reach out to us.
Use the free return label included in your package and follow the instructions outlined above.
At the moment, we don’t support direct exchanges. Please return the item for a refund and place a new order.
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